Innovative restructuring in the public sector

The challenge is becoming increasingly clear: public sector organisations are having to find ways to deliver services whilst reducing costs significantly. At a high level, there are three approaches to achieving this:

stopStop undertaking non-essential activity
(and define what is now non-essential)

streamlineStreamline other activity to improve its efficiency
(including process re-engineering and de-layering)

shareShare the delivery of services with other organisations
(including outsourced providers)

It seems likely given the scale of the challenge that the first two, whilst playing an important part in considering how to move forward, are unlikely to deliver sufficient savings. At the recent IES HR Directors’ Retreat with senior leaders from all sectors there was consensus that the future isn’t going to be in just doing what we have always done a bit better, but lies in fundamentally re-examining the underlying business model with a focus on how customer services can be delivered in improved ways.

At IES, we have been involved across the public sector in helping organisations understand different approaches to reconfiguring their service delivery, both in our research and also in our consultancy work with organisations.

How we can help

No-one wants lots of consultants running around the organisation but at the same time it is wasteful not to learn from what others have done. Based on our research and practical experience, we can offer:

  • internal workshops to share our knowledge and help you think through the way forward for your organisation
  • critical friend, sounding board or advice sessions with our experts to help you think through your issues
  • in-depth analysis, insight and modelling to ensure that what you are doing is right
  • expert input to support you in designing your strategies, structures and processes.

Contact us

If you would like to find out more, please email Peter Reilly or telephone +44 (0) 1273 763445 for an initial discussion.
 

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