Below is a list of comments about HR/OD services. To what extent do you agree or disagree with each of them for your organisation?

	strongly agree	agree	neither	disagree	strongly disagree
HR/OD develop policies and strategies that support our business objectives
Information on HR/OD policies and procedures is easily accessible
Information on HR/OD policies and procedures is clear
HR/OD policies and procedures make a difference to me
I am given good advice by HR/OD
HR/OD gets the basics right (administration of contracts, payroll etc.)
I am well supported by HR/OD in times of change
I am well supported by HR/OD in dealing with difficult people or situations
I know whom to contact in HR/OD if I need some help
HR/OD has the right level of capability to give effective advice
HR/OD creates a climate where people want to perform well
I understand what HR/OD does
HR/OD gives good advice to line managers
HR/OD ensures people with the right skills are recruited for the right jobs
HR/OD structures itself so that it delivers services effectively
The HR/OD team has the right skills to fulfil its responsibilities
The information provided by HR/OD is timely and accurate
HR/OD ensures policies are applied by managers consistently and fairly
HR/OD ensures staff are fully consulted in times of change
HR/OD ensures that the health and well-being of employees is maintained
HR/OD ensures that staff have clear roles and responsibilities
HR/OD supports the provision of rewarding jobs for staff that make a difference to patients
HR/OD supports the provision of personal development and access to training for all staff
Overall, I am satisfied with the quality of HR/OD services
	strongly agree	agree	neither	disagree	strongly disagree

How effective do you think your HR/OD function is in the following areas? Please use ‘don’t know’ if you are not sure about the item or have had no experience.

	very effective	effective	neither	ineffective	very ineffective	don’t know
Performance management
Recognition and reward
Learning and development
Recruitment and selection
Employee communication
Employee relations
Workforce planning
Job design
Staff records and information
	very effective	effective	neither	ineffective	very ineffective	don’t know
Promoting equal opportunities and diversity
Occupational health
OD and managing change
Leadership development
Talent management
Employee engagement with organisation
Contributing to quality service
Contributing to service improvement
Contributing to efficiency and productivity
	very effective	effective	neither	ineffective	very ineffective	don’t know

To what extent do you agree or disagree with each of the following?

Our HR/OD people are:	strongly agree	agree	neither	disagree	strongly disagree
expert
reliable
approachable
easy to get hold of
well-informed
professional
trustworthy
responsive
understanding of business needs
understanding of employee needs
innovative
helpful
open to new ideas or suggestions from staff
	strongly agree	agree	neither	disagree	strongly disagree

 

To what extent do you think the following statements are true?

Our HR/OD function:	consistently true	generally true	true to some extent	not true
communicates to me what it does
is fair in dealing with people
protects employee interests
treats me as an important part of the organisation
gives me the opportunity to say what I think of its services
values staff feedback on its services
is improving its services
ensures that staff are fully informed when new policies and procedures are introduced
helps me perform my job well
uses technology effectively to provide staff with information
is knowledgeable of best practice in HR/OD
is a real strategic partner in the organisation
makes an important contribution to the organisation
is world-class in all it does
	consistently true	generally true	true to some extent	not true

 

Related to this, please rate how important you feel is it that your HR/OD function:

	essential	important	important to some extent	not important
communicates to me what it does
is fair in dealing with people
protects employee interests
treats me as an important part of the organisation
gives me the opportunity to say what I think of its services
values staff feedback on its services
is improving its services
ensures that staff are fully informed when new policies and procedures are introduced
helps me perform my job well
uses technology effectively to provide staff with information
is knowledgeable of best practice in HR/OD
is a real strategic partner in the organisation
makes an important contribution to the organisation
is world-class in all it does
	essential	important	important to some extent	not important

 

How would you rate your HR/OD function compared to two years ago?

	much better	better	the same	worse	much worse

 

What one thing would you most like your HR/OD function to do differently?

Note: information from these questions will only be used in grouped form and will not be used to identify you.

Your gender: male   female
 

Which of the following roles do you have?

(please tick all that apply)

board member

senior manager (eg AfC band 8 a or above)

clinician (eg medic, nurse, AHP, scientist)

staff (eg AfC bands 1 to 7)

staff side (union leads)

Do you formally line manage other staff? yes   no

To the nearest complete year, how long have you been employed at your organisation (or original organisation if recently merged or restructured)? choose: under 1 year 1-5 years 6-10 years 11-20 years 21-30 years 31-40 years over 40 years
 

To what extent do you have personal contact with your HR department?

	frequently	occasionally	never	I work in HR

To what extent do you have personal contact with your OD department?

	frequently	occasionally	never	I work in OD

 

Which organisation are you employed by? (If you work for more than one, please choose the name of the organisation you are primarily contracted to work for.) Please select your organisation from one of the drop-down lists below:

PCT*: (not a PCT) Ashton, Leigh & Wigan Blackburn with Darwen Blackpool Bolton Bury Central & Eastern Cheshire Central Lancashire Cumbria East Lancashire Halton & St Helens Heywood, Middleton & Rochdale Knowsley Health & Wellbeing Liverpool Manchester NHS Wirral North Lancashire Oldham Salford Sefton Stockport Tameside & Glossop Trafford Warrington Western Cheshire or: (to clear from this list, choose ‘not a PCT’)

Acute Trust (incl. Foundation Trusts): (not an Acute Trust) Aintree University Hospitals NHS FoundationTrust Alder Hey Children’s NHS Foundation Trust Blackpool, Flyde & Wyre Hospitals NHS Foundation Trust Central Manchester University Hospitals NHS Foundation Trust Clatterbridge Centre for Oncology NHS Foundation Trust Countess of Chester NHS Foundation Trust East Cheshire NHS Trust East Lancashire Hospitals NHS Trust Lancashire Teaching Hospitals NHS Foundation Trust Liverpool Heart & Chest Hospital NHS Trust Liverpool Women’s Hospital NHS Foundation Trust Mid Cheshire Hospitals NHS Foundation Trust North Cumbria University Hospitals NHS Trust Pennine Acute Hospitals NHS Trust Royal Bolton Hospitals NHS Foundation Trust Royal Liverpool & Broadgreen University Hospitals NHS Trust Salford Royal NHS Foundation Trust Southport & Ormskirk Hospital NHS Trust St Helens & Knowsley Teaching Hospital NHS Trust Stockport NHS Foundation Trust Tameside Hospital NHS Foundation Trust The Christie Hospital NHS Foundation Trust Trafford Healthcare NHS Trust University Hospital of South Manchester NHS Foundation Trust University Hospitals of Morecambe Bay NHS Trust Walton Centre for Neurology & Neurosurgery Warrington and Halton Hospitals NHS Foundation Trust Wirral University Teaching Hospital Foundation Trust Wrightington, Wigan & Leigh NHS Foundation Trust or: (to clear, choose ‘not an Acute Trust’)

Mental Health & Care Trust: (not a Mental Health & Care Trust) 5 Boroughs Partnership NHS Trust Calderstones NHS Trust Cheshire & Wirral Partnership NHS Foundation Trust Cumbria Partnership NHS Foundation Trust Greater Manchester West Mental Health NHS Foundation Trust Lancashire Care NHS Foundation Trust Manchester Mental Health and Social Care Trust Mersey Care NHS Trust Pennine Care NHS Foundation Trust or: (to clear, choose ‘not a Mental Health & Care Trust’)

Other: (not other) NHS North West (SHA) North West Ambulance Service NHS Trust (to clear, choose ‘not other’)

*If PCT, please indicate whether you work for:
commissioner arm   provider arm   not applicable   don’t know