Below is a list of comments about HR and OD services. To what extent do you agree or disagree with each of them for your organisation?

	strongly agree	agree	neither	disagree	strongly disagree
HR and OD develop policies and strategies that support our business objectives
Information on HR policies and procedures is easily accessible
Information on HR policies and procedures is clear
HR policies and procedures make a difference to me
HR and OD give good advice to employees
HR and OD give good advice to line managers
HR gets the basics right (administration of contracts, payroll etc.)
I am well supported by HR and OD in times of change
I am well supported by HR and OD in dealing with difficult people or situations
Overall, I am satisfied with the quality of HR and OD services
	strongly agree	agree	neither	disagree	strongly disagree

How effective do you think your HR and OD function is in the following areas? Please use ‘don’t know’ if you are not sure about the item or have had no experience.

	very effective	effective	neither	ineffective	very ineffective	don’t know
Performance management
Recognition and reward
Learning and development
Recruitment and selection
Employee communication and engagement
Employee relations
Workforce planning
Job design
Contribution to service improvement
Staff records and information
Promoting equal opportunities and diversity
Occupational health
OD and managing change
Leadership development
Payroll services
	very effective	effective	neither	ineffective	very ineffective	don’t know

To what extent do you agree or disagree with each of the following?

	strongly agree	agree	neither	disagree	strongly disagree
Our HR and OD people are:
expert
reliable
approachable
easy to get hold of
well-informed
professional
trustworthy
responsive
understanding of business needs
understanding of employee needs
innovative
helpful
open to new ideas or suggestions from staff
	strongly agree	agree	neither	disagree	strongly disagree

 

To what extent do you think the following statements are true?

	consistently true	generally true	true to some extent	not true
Our HR and OD function:
is fair in dealing with people
protects employee interests
treats me as an important part of the organisation
gives me the opportunity to say what I think of its services
values staff feedback on its services
is improving its services
helps me perform my job well
uses technology effectively to provide staff with information
is knowledgeable of best practice in HR and OD
is a real strategic partner in the organisation
makes an important contribution to the organisation
is world-class in all it does
	consistently true	generally true	true to some extent	not true

 

Related to this, please rate how important you feel is it that your HR and OD function:

	essential	important	important to some extent	not important
is fair in dealing with people
protects employee interests
treats you as an important part of the organisation
gives you the opportunity to say what you think of its services
values staff feedback on its services
improves its services
helps you perform your job well
uses technology effectively to provide staff with information
is knowledgeable of best practice in HR and OD
is a real strategic partner in the organisation
makes an important contribution to the organisation
is world class in all it does
	essential	important	important to some extent	not important

 

How would you rate your HR and OD function compared to two years ago?

	much better	better	the same	worse	much worse

 

What one thing would you most like your HR and OD function to do differently?

Note: information from these questions will only be used in grouped form and will not be used to identify you.

Your gender: male   female
 

Which of the following roles do you have?

(please tick all that apply)

board member

senior manager (eg AfC band 8 a or above)

clinician (eg medic, nurse, AHP, scientist)

staff (eg AfC bands 1 to 7)

staff side (union leads)

What is your current AfC pay band?

	pay band 1	pay bands 2 to 4	pay bands 5 to 7	pay band 8*	pay band 9
	*indicate range a to d:

If not AfC band, please describe:

Do you formally line manage other staff? yes   no

How long have you been employed at your organisation (or original organisation if recently merged or restructured)?
Show nearest complete year (if less than 12 months, please write 0)
 

To what extent do you have personal contact with your HR and OD department?

	frequently	occasionally	never	I work in HR and/or OD

 

Finally, so we know which part of NHS North West you are from, please type just the part of your email at work between the ‘@’ and ‘.nhs’:

your.name@ .nhs(.etc)

If you do not know your email address, please type the name of your organisation: