Survey: customer views of HR and OD

Please answer the questions as fully as you are able by clicking the boxes or typing your answers in the spaces provided.

If you have no knowledge or experience of a particular area, please leave the question blank. The survey is easy to complete and should take you approximately 15 minutes. There is a separate section at the end for senior managers to complete.

HR and OD services

Below is a list of comments about HR and OD services. To what extent do you agree or disagree with each of them for your organisation?

 

strongly agree

agree

neither

disagree

strongly disagree

HR and OD develop policies and strategies that support our business objectives

Information on HR policies and procedures is easily accessible

Information on HR policies and procedures is clear

HR policies and procedures make a difference to me

HR and OD give good advice to employees

HR and OD give good advice to line managers

HR gets the basics right (administration of contracts, payroll etc.)

I am well supported by HR and OD in times of change

I am well supported by HR and OD in dealing with difficult people or situations

Overall, I am satisfied with the quality of HR and OD services

 

strongly agree

agree

neither

disagree

strongly disagree

Specific areas of HR and OD work

How effective do you think your HR and OD function is in the following areas? Please use ‘don’t know’ if you are not sure about the item or have had no experience.

 

very effective

effective

neither

ineffective

very ineffective

don’t know

Performance management

Recognition and reward

Learning and development

Recruitment and selection

Employee communication and engagement

Employee relations

Workforce planning

Job design

Contribution to service improvement

Staff records and information

Promoting equal opportunities and diversity

Occupational health

OD and managing change

Leadership development

Payroll services

 

very effective

effective

neither

ineffective

very ineffective

don’t know

Overview of HR and OD

To what extent do you agree or disagree with each of the following?

 

strongly agree

agree

neither

disagree

strongly disagree

Our HR and OD people are:

expert

reliable

approachable

easy to get hold of

well-informed

professional

trustworthy

responsive

understanding of business needs

understanding of employee needs

innovative

helpful

open to new ideas or suggestions from staff

 

strongly agree

agree

neither

disagree

strongly disagree


 

To what extent do you think the following statements are true?

 

consistently true

generally true

true to some extent

not true

Our HR and OD function:

is fair in dealing with people

protects employee interests

treats me as an important part of the organisation

gives me the opportunity to say what I think of its services

values staff feedback on its services

is improving its services

helps me perform my job well

uses technology effectively to provide staff with information

is knowledgeable of best practice in HR and OD

is a real strategic partner in the organisation

makes an important contribution to the organisation

is world-class in all it does

 

consistently true

generally true

true to some extent

not true


 

Related to this, please rate how important you feel is it that your HR and OD function:

 

essential

important

important to some extent

not important

is fair in dealing with people

protects employee interests

treats you as an important part of the organisation

gives you the opportunity to say what you think of its services

values staff feedback on its services

improves its services

helps you perform your job well

uses technology effectively to provide staff with information

is knowledgeable of best practice in HR and OD

is a real strategic partner in the organisation

makes an important contribution to the organisation

is world class in all it does

 

essential

important

important to some extent

not important


 

How would you rate your HR and OD function compared to two years ago?

 

much better

better

the same

worse

much worse


 

What one thing would you most like your HR and OD function to do differently?

About you

Note: information from these questions will only be used in grouped form and will not be used to identify you.

Your gender: male   female
 

Which of the following roles do you have?

(please tick all that apply)

board member

senior manager (eg AfC band 8 a or above)

clinician (eg medic, nurse, AHP, scientist)

staff (eg AfC bands 1 to 7)

staff side (union leads)

 

As a board member or senior manager, to what extent do you agree or disagree with the following statements?

 

strongly agree

agree

neither

disagree

strongly disagree

As a senior manager, I understand what HR and OD role is

HR and OD consistently deliver against expectations

I believe HR and OD know the greatest challenges relating to the workforce today and in the future

HR shows me the return on investment implications of the people-related decisions I make

On the whole, individual behaviours align with our organisational values

HR and OD play a significant role in changing our organisational values and culture

HR and OD is a strategic value adding function rather than a cost centre

HR and OD has a significant influence on our strategic planning decisions

 

strongly agree

agree

neither

disagree

strongly disagree


 

What is your current AfC pay band?

 

pay band 1

pay bands 2 to 4

pay bands 5 to 7

pay band 8*

pay band 9

 

*indicate range a to d:

If not AfC band, please describe:


 

Do you formally line manage other staff? yes   no

If yes:

How many staff do you line manage?

and:

to the nearest complete year, how long have you formally line managed other staff?
(if less than 12 months, please write 0)


 

How long have you been employed at your organisation (or original organisation if recently merged or restructured)?
Show nearest complete year (if less than 12 months, please write 0)

 

To what extent do you have personal contact with your HR and OD department?

 

frequently

occasionally

never

I work in HR and/or OD


 

Finally, so we know which part of NHS North West you are from, please type just the part of your email at work between the ‘@’ and ‘.nhs’:

your.name@ .nhs(.etc)

If you do not know your email address, please type the name of your organisation:

Thank you for taking the time to complete this survey. Please click the ‘Send’ button below to submit your response. Your input is extremely valuable.

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