Terms and conditions of sale

This website accepts online credit and debit card purchasing via RBS WorldPay, to guarantee security of details and payment.

Printed books

UK delivery should normally be within three days. Our reports are distributed by Gardners Books, Eastbourne, UK.

Refunds and returns

We provide summaries of our reports to help you select the publications you want. We cannot accept returns without prior agreement. Any returned items that are received by IES in an unsaleable condition cannot be refunded. All requests for returns or refunds should be made to IES. Please telephone us on +44 (0) 1273 763430 or email us, outlining the problem, with your RBS WorldPay Merchant Reference.

Electronic downloads

If you have difficulty downloading a pdf, please email us with the RBS WorldPay Merchant Reference and the required report, and we will email the file to you instead.

If you have difficulty opening or reading a pdf file, please make sure you have the latest version of Adobe® Acrobat® Reader


PDF purchases are individual, not for the benefit of organisations or for redistribution. Placing IES reports on networks, websites or intranets without express permission is a contravention of copyright.

Customer service contacts

Email customer services

Telephone: +44 (0)1273 763 414

Or write to:
Publications Dept
City Gate
185 Dyke Road