cover illustrationUnderstanding the behaviour and decision making of employees in conflicts and disputes at work

Lucy D, Broughton A

Report 119, Department for Business, Innovation and Skills (BIS), May 2011
ISBN: 978-0-85605-764-9

a report researched by IES

This report reviews the literature on the factors that may influence the behaviour of employees who are involved in a conflict or dispute at work. The aim is to inform the debate about how to encourage parties to resolve such problems earlier and more informally rather than through employment tribunals. The focus of the review was, therefore, on understanding the early stages of a conflict or dispute, before a tribunal claim may be lodged.

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