institute for employment studies

publications by IES authors

Terms and conditions of sale

This website accepts online credit and debit card purchasing via RBS WorldPay, to guarantee security of details and payment.

Printed books

UK delivery should normally be within three days. Our reports are distributed by Gardners Books, Eastbourne, UK

Refunds and returns

We provide summaries of our reports to help you select the publications you want. We cannot accept returns without prior agreement. Any returned items that are received by IES in an unsaleable condition cannot be refunded. All requests for returns or refunds should be made to IES. Please telephone us on +44 (0) 1273 763430 or email us, outlining the problem, with your RBS WorldPay Merchant Reference.

Electronic downloads

If you have difficulty downloading a pdf, please email us with the RBS WorldPay Merchant Reference and the required report, and we will email the file to you instead: click here.

If you make a mistake in ordering the pdf of your choice (eg you purchase twice by mistake), please telephone us on +44 (0) 1273 763430 or email us, outlining the problem with your RBS WorldPay Merchant Reference.

If you have difficulty opening or reading a pdf file, please make sure you have the latest version of Adobe® Acrobat® Reader

A note on copyright: PDF purchases are individual, not for the benefit of organisations or for redistribution. Placing IES reports on networks, websites or intranets without express permission is a contravention of copyright.

Customer service contacts:

• email us

telephone: +44 (0)1273 763430
fax: +44 (0)1273 763401

or write to:
Publications Dept
IES
Sovereign House
Church Street
Brighton
BN1 1UJ

IES registered office: First Floor North, Sovereign House, Church Street, Brighton BN1 1UJ, UK. T: +44(0)1273 763400
Registered in England no. 931547. IES is a charitable company limited by guarantee. Registered charity no. 258390
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