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We publish blogs to provide insights from, and stimulate debate about, the latest research and thinking. Any views expressed are those of the author and not necessarily those of the Institute as a whole.

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Bad News’ and its Impact on Engagement

It seems that every week brings another bad news story to damage the reputation of many of our best-loved institutions. The NHS is still reeling from the body-blow of the shocking findings of the Francis Report on the failings in Mid-Staffordshire. The Co-operative Bank has been found lacking, and its chair is in disgrace. There have been high-profile care home scandals, our MPs are still not forgiven for dodgy expenses claims - and we even have horsemeat in our beef-burgers.