Publications

We author and publish a range of resources to keep you up to date with the latest developments in employment, education and skills, labour market and human resource policy and practice. All our pdf publications are free to access.

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Publication

Employers as Customers

This publication is no longer available. This report presents the findings of a study into employers' use of Jobcentre services. The research contributes to the Employment Service's aim of ensuring that its customer service strategy remains relevant, by identifying what employers experience, like, don't like and would want to see when using Jobcentres. The research centred on a telephone survey of over 800 employers during February and March 1999.

Publication

The New Deal for Young Unemployed People: A Summary of Progress

The New Deal for young unemployed people was a key element in the Government's Welfare to Work strategy. It aimed to help young people who had been unemployed and claiming Jobseeker's Allowance for six months or more to find work and to improve their longer term employability. This report summarises the development of the programme in November 1998, eight months after its national roll-out. This publication is no longer available.