Publications

We author and publish a range of resources to keep you up to date with the latest developments in employment, education and skills, labour market and human resource policy and practice. All our pdf publications are free to access.

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Publication

Outsourcing: a Flexible Option for the Future?

This report was published at a time of continuing employer appetite for flexible work arrangements, set against a background of legal and political uncertainty. It sets out arguments for and against outsourcing, and emphasises the need for careful evaluation of the benefits to be found, and the risks involved. This publication is no longer available.

Publication

Trading Skills for Sales Assistants

This qualitative study of sales assistants in the retail industry looks at the culture and competitive strengths in retailing, and the nature and impact of change in the industry. From this background the report explores employers' skills requirements and how they are changing. The study also addresses recruitment, and the assessment of whether individuals have the skills and abilities needed.

Publication

Personal Feedback: Cases in Point

Multi-source feedback, often called 360 degree review, is the process by which an individual manager receives personal feedback from more than one source (eg subordinates, peers, line manager and customers). This study examines the practical application of various forms of multi-source feedback in eight case study organisations including: the Post Office, BAA, Mercury Communications, Yorkshire Water, BT, and BP.

Publication

Employers, Recruitment and the Unemployed

How do employers regard the unemployed jobseeker? Do they treat unemployed applicants any differently from employed ones? As the duration of unemployment rises, do long term unemployed applicants face extra barriers to landing a job? This research answers these questions by evaluating employers' attitudes towards, recruitment of, and rejection of, unemployed jobseekers. It is concerned with both the long term unemployed and unemployed people in general. It draws on a representative sample of 800 UK employers, investigated by telephone survey and face-to-face interview.