Employment and Support Allowance: Findings from a face to face survey of customers
This report presents the first findings of a representative face-to-face survey of 3,650 Employment and Support Allowance claimants. It was carried out between December 2009 and February 2010 by Ipsos MORI. The sample consisted of those who made a claim for ESA between April and June 2009, allowing a sufficient gap for the majority to have had a decision on the outcome of their claim by the time of the survey.