Publications

Publications graphicWe author and publish a range of resources to keep you up to date with the latest developments in employment, labour market and human resource policy and practice.

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  • Slides: People performance link

    Penny Tamkin | Oct 2012 | Institute for Employment Studies

    Slides from Penny Tamkin on 'People performance link' which she presented at the HR Conference 2012 on 'Evidence-based HR: HR does it with data' on 18 October 2012.

  • Slides: The people and performance link: What’s the evidence?

    Penny Tamkin | Dec 2013 | Institute for Employment Studies

    Presentation slides from Penny Tamkin on 'The people and performance link: What’s the evidence?' from the HR Network event 'Metrics that matter' on 12 December 2013.

  • People and the Bottom Line

    Tamkin P, Cowling M, Hunt W | Jan 2008 | Institute for Employment Studies

    Does the way people are treated at work make a difference to the performance of the organisations that employ them? Are there returns to investment in human capital in a similar way to investments in physical capital? These seem straightforward enough questions but they have generated huge amounts of debate. Against this background, this study takes into account concerns from both academics and practitioners, and provides a convincing argument that the investments firms make in their workforce make a difference.

  • 📄

    From People to Profits

    The HR link in the service-profit chain

    Barber L, Hayday S, Bevan S | May 1999 | Institute for Employment Studies

    This report presents the results of the most detailed UK work yet to explore how employee attitudes and behaviour can improve customer retention and, as a consequence, company sales performance. It presents compelling data to demonstrate these links, highlights the 'Attitude Chain' model which underpins it, and highlights how other businesses can take this work forward in their own markets.

  • Northumbria Healthcare NHS Foundation Trust - staff engagement in improving patient experience

    Northumbria Healthcare NHS Foundation Trust - staff engagement in improving patient experience

    Robinson D | Nov 2018 | NHS Employers

    This case-study report offers an in-depth look at the work of Northumbria Healthcare NHS Foundation Trust on its staff engagement agenda, and draws out the link between increased staff engagement and patient experience.

  • Have organisations squeezed the ‘squeezed middle’ too much?

    Why now is the time to take line manager wellbeing seriously

    Bajorek Z | Sep 2022 | Institute for Employment Studies

    This paper looks at how the health and wellbeing of line managers has an impact on the delivery of their role, and on the wellbeing of those they manage.