The list below provides contact details for help if you are worried, upset or need advice.
Everyday mental health support |
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| Name of support | Description of support | Contact information |
| GP or call 111 | NHS non-emergency medical help and advice for people in England | Talk to your GP or call 111 |
| Kooth | A free website where you can talk to a counsellor through online chat and read helpful articles. | https://www.kooth.com/ |
| Mind Infoline (information and signposting service) | Mind is a charity that helps people understand their mental health and find ways to feel better. They give clear information about different feelings, mental health conditions and how to get support. They also help people find local services that can offer extra help. | 0300 123 3393 Open 9am to 6pm, Monday to Friday (except for bank holidays). |
There are also many other helplines and listening services provided on the Mind website.
Other available support |
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| Name of support | Description of support | Contact information |
| Citizens Advice Bureau | Provides information, advice and support on things such as the benefit system, housing, debt and immigration. | You can contact an adviser through the national phone service: Adviceline (England): 0800 144 8848 Adviceline is available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning of the day. It’s not available on public holidays. |
| Notre Dame Refugee Centre | Offers support on asylum and immigration issues. | The immigration advice line can be reached at 0207 440 2669 from 10:30 AM to 1:30 PM on Wednesdays and Fridays The housing advice line can be reached at 0207 440 2669 from 10:30 AM to 1:30 PM on Wednesdays More information is available on their website: https://www.notredamerc.org.uk/ |
| The Mix | Free support for 16-25 year olds on a wide range of issues, including mental health, money, housing, relationships, safety, work and education. You can access information, advice and support in different ways. | Website: https://www.themix.org.uk Helpline: 0808 808 4994 |
Risk of harm from others |
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| Name of support | Description of support | Contact information |
| National helpline for domestic abuse run by Refuge | Women can call the freephone National helpline for domestic abuse run by Refuge. The staff will offer confidential, non-judgemental information and support. | Call 0808 2000 247 for free at any time, day or night |
| Men’s Advice Line | Men can call Men’s Advice Line for non-judgemental information and support.
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Call 0808 8010 327 (Monday and Wednesday, 9am to 8pm, and Tuesday, Thursday and Friday, 9am to 5pm) |
| Galop | If you identify as LGBT+ you can call Galop for emotional and practical support | Call 0800 999 5428 or you can visit their website: https://www.galop.org.uk/helpline |
Other links are available on the NHS website here.
Crisis support |
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| Name of support | Description of support | Contact information |
| Samaritans | A charity that supports people who feel very upset, overwhelmed or like they can’t cope. You can talk to them any time, day or night. They listen without judging and help you feel less alone. | Call 116 123 (open 24 hours) or visit https://www.samaritans.org/how-we-can-help/contact-samaritan/ (there is an online chat option) |
If you are in immediate danger of seriously harming yourself, advise to call 999 and/or go to the nearest Accident & Emergency department (A&E).
Drugs and alcohol |
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| Name of support | Description of support | Contact information |
| Addaction | One of the UK’s largest specialist drug and alcohol treatment charities. Addaction manages 120 services in 80 locations across England and Scotland. | Tel (central office): 020 7251 5860 Email: [email protected] |
| Narcotics Anonymous | Helpline and regular self-help meetings for addicts who have a desire to stop using and who wish to support each other to remain drug free. | Helpline (10am-midnight): 0300 999 1212
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| Talk to Frank | Free, confidential advice for anyone concerned about drug misuse. Advice and information for drug misusers, their families, friends, carers. | Helpline (24 hours): 0300 123 6600 (interpreters available for 120 languages) |
Violence, exploitation and feeling safe |
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| Name of support | Description of support | Contact information |
| Fearless | Confidential service for young people to get information and report crime anonymously. Covers gangs, violence, county lines, exploitation and personal safety. | Visit their website: https://www.fearless.org |
| NSPCC | Support and advice if you are worried about abuse, exploitation, violence, grooming, bullying or your safety, or if you are concerned about someone else. | Website: https://www.nspcc.org.uk Helpline: 0808 800 5000 |
| London Gang Exit | London Gang Exit works with young people aged 16 to 24 years old who are affected, associated or affiliated with gang related issues or serious youth violence. | 07734 022426 |
| 4FRONT | Work in collaboration with members to identify goals in order to work towards personal transformation. Help members to process trauma, grief and stress in response to a variety of experiences, including violence, bereavement, arrest or imprisonment. | 0203 489 5654 https://4frontproject.org/ |
Housing support |
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| Name of support | Description of support | Contact information |
| Shelter | If you need to find emergency accommodation in England or Wales, see Shelter’s information on their website. | England: https://england.shelter.org.uk/housing_advice/homelessness/emergency_housing_from_the_council8 Wales: https://sheltercymru.org.uk/get-advice/homelessness/emergency-accommodation/ |
| Streetlink | If you are sleeping rough, or worried about someone who is, you can contact Streetlink and ask them for help. (England and Wales only) | https://thestreetlink.org.uk/ |
Foodbanks and emergency food support |
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| Name of support | Description of support | Contact information |
| Help through Hardship helpline, run by Trussell in partnership with Citizens Advice | If you cannot afford food or essentials, you can contact the Help through Hardship helpline. Advisers can offer confidential advice and may be able to help with emergency food support. | Call 0808 208 2138. Open Monday to Friday, 9am to 5pm, except public holidays. https://www.trussell.org.uk/help-and-advice/help-through-hardship-helpline |
| Citizens Advice | Can advise on how to access a food bank referral and may also be able to advise on benefits, debt, budgeting and other local support. | https://www.citizensadvice.org.uk/ |
Sexual assault and sexual violence support |
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| Name of support | Description of support | Contact information |
| Rape Crisis England & Wales | Runs the free 24/7 Rape and Sexual Abuse Support Line for anyone aged 16+ in England and Wales who has been affected by rape, sexual assault, child sexual abuse, sexual harassment or any other form of sexual violence. This is not an emergency service. | Call 0808 500 2222 or use the online chat service. https://rapecrisis.org.uk/ |
If you are in immediate danger or need urgent medical help, call 999.