Publications

We author and publish a range of resources to keep you up to date with the latest developments in employment, education and skills, labour market and human resource policy and practice. All our pdf publications are free to access.

Publication

Not the retiring types

As people live for longer and the State Pension age rises, understanding how working lives can be extended in ways which are both sustainable and rewarding has become an increasingly important issue for individuals, employers and policy makers. This study examined how people in their 60s successfully reshaped work to extend their career, on terms which suited their changing needs and priorities.

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Selling Rewards

There is evidence that sales force compensation has changed very little over the past few years, even though the role of many sales professionals has done so. The majority of UK companies use a combination of salary and commission for their sales staff because they assume that incentives linked to performance outcomes will stimulate effort. However, over-reliance on variable pay, or a poorly designed incentive scheme can create problems, especially if based on transaction volume but not customer satisfaction.

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The Changing HR Function: The Key Questions

The CIPD commissioned a major two-year research study, the main objective of which was to explore how HR functions and professionals could best be organised to make the most of high performance within organisations. The project aimed to profile the existing state of the HR function and to provide practical guidance to organisations and their HR professionals on how to structure and staff the function to achieve future success.

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Well-being and Call Centres

The number of people working in call centres within the UK has been increasing dramatically in recent years. At the same time, there has been a growing awareness that the work can be stressful and repetitive with little individual discretion. This report seeks to understand why, and in what ways, call centre employment can reduce employees' well-being. It also details practices and research findings that suggest ways to positively influence the well-being of workers.

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Organisational Justice

The term 'organisational justice' refers to the extent to which employees perceive workplace procedures, interactions and outcomes to be fair in nature. These perceptions can influence attitudes and behaviour for good or ill, in turn having a positive or negative impact on employee performance and the organisation's success.

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The Measurement of Organisational Performance

This research project emerged from 'The Contribution of Skills to Business Performance' which developed a model of the relationship between HR activities and business performance. This report examines how organisations might measure any changes resulting from their investment in training and skills development, on their activities, outputs and outcomes. This publication is no longer available.

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Evaluation of the Intensive Activity Period 50 plus Pilots

This research provided qualitative evidence towards the evaluation of the IAP 50 Plus Pilots, which trialled the benefits of making participation in the Intensive Activity Period mandatory for New Deal 25 plus participants aged between 50 and 59. The research focused on four of the 14 pilot sites, and was principally based on face-to-face interviews involving 75 staff, 23 providers and 182 participants, in two waves, in spring 2005 and winter 2005/06.