People Strategies for Business Planning

The Housing Ombudsman Service asked IES to support their annual business planning process by facilitating the development of the 'people' strand of the five year strategy. This included a review of existing people strategies and policies, discussion with directors and managers, and proposal of alternative approaches from IES's experience, as well as a prioritisation session with the senior management team. The key to the project's success was to link the people strategies clearly to the business priorities.