How Employers and Service Providers are Responding to the Disability Discrimination Act 1995

Stewart N, Watson A, Williams J, Further analysis by Meager N, Lain D | Research Report DWP 96 | Department for Work and Pensions | Feb 2002

This report presents findings of research conducted with employers and service providers, which examined how they were responding to the Disability Discrimination Act 1995.

Based on a telephone survey and in-depth case studies, the research explores responses to the Act in the areas of recruitment, employment, service provision, making adjustments for disabled customers/employees, and awareness of the Act and sources of advice and information.

The research was conducted by researchers at SWA Consulting Ltd with Scantel International, and includes further analysis by the Institute for Employment Studies.