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We publish blogs to provide insights from, and stimulate debate about, the latest research and thinking. Any views expressed are those of the author and not necessarily those of the Institute as a whole.

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A visitor’s eye view

At IES we study organisational effectiveness. We wade through literature, talk to senior managers and lots of focus groups, consult academics and examine metrics. We ruminate on the alignment between business and individual performance, culture, engagement - all that stuff. And yet… I've spent a lot of my working life visiting organisations and am amused, intrigued and sometimes appalled at what a visitor experiences.