Ipsos Privacy Policy

This Privacy Policy explains who we are, the personal data we collect, how we use it, who we share it with, and what your legal rights are.

About Ipsos and the Project Team

• Market & Opinion Research International Limited is a specialist research agency, commonly known as 'Ipsos'. Ipsos is part of the Ipsos worldwide group of companies, and a member of the Market Research Society. As such we abide by the Market Research Society Code of Conduct and associated regulations and guidelines.
• Ipsos, in partnership with the Institute for Employment Studies (IES), has been commissioned by the Department for Business and Trade (DBT) to conduct an evaluation of its Help to Grow Management programme.

What is this research about?

• The aim of the evaluation is to provide in-depth analysis of the delivery and early impacts of the programme. The findings will be used by DBT to inform future programme design and implementation.
• As part of the scoping phase of the evaluation, we are carrying out interviews with key stakeholders involved in the design and delivery of the programme to help in form our evaluation design.

What personal data has Ipsos received from DBT for this study?

• Ipsos has your personal data because we have been asked by DBT to carry out a research study on their behalf. DBT has shared this with us under a memorandum of understanding and a data sharing agreement to support evaluation activities.
• DBT has shared a limited amount of your personal data so that we can invite you to take part in this research study.
• The personal data that DBT has shared with us for this study is your name and email address.

What is Ipsos’ legal basis for processing your personal data?

• Ipsos requires a legal basis to process your personal data. Ipsos’ legal basis for processing is your consent to take part in this research study. If you wish to withdraw your consent at any time, please see the section below covering ‘Your Rights’.

How will Ipsos use any personal data including your research responses?

• Firstly, responding to this study is entirely voluntary and any answers are given with your consent.
• We will only share recorded material(s) from the session with the Project Team and selected third parties (outlined below). The Project Team is comprised of researchers from Ipsos and IES.
• Audio recordings of the research session may be securely shared with our transcription agency partner, Take Note. A copy of their privacy policy can be found here.
• A copy of the transcript that has had personal data such as names and locations removed may be shared with the DBT project team for quality assurance purposes.
• Due to the small number of consultees participating in these interviews, it is possible that someone from DBT who has detailed knowledge of the programme could nevertheless identify you as a participant.
• If you agree to take part in a focus group, the other participants will be able to see your email on the Teams meeting calendar invite.
• Ipsos will use your personal data and responses solely for research purposes.

How will Ipsos ensure my personal information is secure?

• Ipsos takes its information security responsibilities seriously and applies various precautions to ensure your information is protected from loss, theft or misuse. Security precautions include appropriate physical security of offices and controlled and limited access to computer systems.
• Ipsos has regular internal and external audits of its information security controls and working practices, and is accredited to the International Standard for Information Security, ISO 27001.

How long will Ipsos retain my personal data and identifiable responses?

• Ipsos will only retain your data in a way that can identify you for as long as is necessary to support the research project and findings.
• We use your personal details to invite you to take part in this evaluation research. We will securely delete your personal details from our systems once the study and any quality control checks are complete. This is usually carried out within three months of project close.
• Recordings of research sessions may be retained securely for a period of up to three months after the evaluation ends, after which they will be securely removed from our system.

Your rights

• You have the right to access your personal data within the limited period that Ipsos holds it.
• If you want to contact DBT about the data they hold about you, please see their contact details below.
• Providing responses to this study is entirely voluntary and is done so with your consent. You have the right to withdraw your consent and to object to our processing of your personal data at any time.
• You also have the right to rectify any incorrect or out-of-date personal data about you which Ipsos may hold.
• If you want to exercise your rights, please contact us at the below Ipsos address.
• You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), if you have concerns on how we have processed your personal data. You can find details about how to contact the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/ or by sending an email to: casework@ico.org.uk.

Where will my personal data be held and processed?

• All of your personal data used and collected for this study will be stored by Ipsos in data centres and servers within the United Kingdom.
• In order to be able to invite you to take part in the Microsoft Teams call, your email address will be processed on Office 365 servers located in the EEA. Your interview responses will NOT be processed or stored on Office 365 servers.

How can I contact Ipsos about this study and/or my personal data?

Email: compliance@ipsos.com with '21-054621-01 Help to Grow Management' in the email subject line
Post: 21-054621-01 Help to Grow Management
Catherine Bolton
Compliance Department
Market and Opinion Research International Limited
3 Thomas More Square
London E1W 1YW

How can I contact DBT about this study and/or my personal data?

Email: Anastasia.Aniwa@Businessandtrade.gov.uk
Post: Help to Grow Management
Anastasia Aniwa
Old Admiralty Building
Admiralty Place
London SW1A 2DY