Looking After You – primary care coaching case studies

A selection of case studies from the NHS England and NHS Improvement ‘Looking After You’ offer, an NHS service evaluated by IES that provides individual coaching support for primary care staff.

  • Dr Amit Bharkhada – GP Partner

    Dr Amit Bharkhada is a GP Partner based in North East Leicestershire. As a doctor, there was an underlying apprehension about COVID-19 transmission due to a professional responsibility to see patients.

  • Claire Deare – Practice Manager

    Claire Deare is a Practice Manager for a large practice. Many staff members (including Claire) were in the high-risk category and had to work from home during COVID-19, which meant that she found herself trying to run the practice from a completely different location from the rest of the team.

  • Dental Practitioner

    This dental practitioner works in a community dental service. During COVID-19, they took on some elements of leadership and management within the team, requiring accelerated personal and professional development.

  • Michael – Practice Pharmacist

    Michael is a part-time practice-based pharmacist in Leicester. For Michael, the main impact of COVID-19 was the limited face-to-face interaction with other practice staff and patients.

  • Natascha – Practice Manager

    Natascha is a Practice Manager for a practice in Kent. Practice staff still working during COVID-19 were under increased strain from workload in combination with high levels of anxiety regarding transmission risks.

  • Salaried GP

    This salaried GP works in a North London practice. The practice had to transform many of their protocols overnight. This was difficult for them, as they were still new at the practice and had not even met some of the patients they were doing their best to deliver care to.

  • Social Prescriber

    This social prescriber is based in a large GP practice in the North East of England. With an increased anxiety due to the ongoing COVID-19 crisis, they were concerned that they would become burnt-out which would have implications on patient care.