Agents of Delivery

managing agency workers

Reilly P, Mercer M | HR Network Paper MP72 | Institute for Employment Studies | Sep 2006

Among temporary workers of all kinds, agency staff present specific challenges as they are employed by someone else, yet they may be used in exactly the same way as the organisation's own staff. They may differ only through the absence of a contractual tie.

This distinction may be lost on managers, keen to get the job done. And the closer agency staff get treated like the organisation's own employees, the greater the likelihood that they will legally change their status to employed.

This paper concentrates on the particular issues faced in using agency workers. It examines: developing a successful relationship with a contractor or supplier; staying the right side of the law; and motivating temporary workers.