Employment and Support Allowance: Findings from a follow-up survey with customers

Barnes H, Sissons P, Stevens H | Research Report 745 | Department for Work and Pensions (DWP) | May 2011

cover image

This report presents the findings of a follow-up telephone survey with 1,842 people who took part in an earlier, baseline face-to-face survey of people claiming Employment and Support Allowance (ESA)1 who had consented to be re-contacted. It was carried out by Ipsos MORI between July and September 2010.

This follow-up survey aimed to explore the progress over time of ESA claimants since the baseline survey – in particular their ongoing experiences of claiming ESA, any changes in their personal and household circumstances, and the subsequent activities of those whose ESA claim ended.