An evaluation of the impact of the internal workplace mediation training service

This report is a comprehensive evaluation of Acas Internal Workplace Mediation Training (which leads to the Certificate in Internal Workplace Mediation accreditation).

The research took the form of a telephone survey with mediators who had attended courses and case studies of three organisations, of which two had participated in Acas' in-house training.

It sought to examine the longer-term effectiveness of the mediation course for the trainees and also to gain an insight into the effectiveness of the in-house training for organisations.