Getting the Best out of your Competencies

Strebler M T, Robinson D, Heron P | Report 334 | Institute for Employment Studies | May 1997

Employers are spending vast amounts of money and time introducing competencies. Do competencies bring added value to the business and do they reach the people for whom they are intended?

This report draws on the experiences of eight leading employers at different stages in their use of competencies. The practices of the five organisations using competencies for the performance review of their managers have been evaluated in detail by seeking feedback from nearly two hundred employees.

The findings, vividly illustrated by quotes from users, may serve to remind employers that competencies only exist because of their employees and their willingness to make them work.