Human Capital Measurement

Approaches, issues and case studies

Robinson D, Hooker H, Mercer M | Report 454 | Institute for Employment Studies | Jul 2008

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This study provides a practical insight into how different organisations devise and use human capital measures. Drawing on a series of workshops and real-life case studies, it showcases tried and tested techniques for successfully measuring human capital.

The report has three main sections:

  • The first section describes the research and its outcomes, with emphasis on the human capital measurement approaches that were felt to be particularly effective.
  • The second section contains case studies of nine of the organisations involved in the study.
  • Finally, the third section contains the results of a scan of human capital measurement in the UK and abroad.

The appendices include an executive summary of 'People and the Bottom Line', an IES report linking HR practices with key indicators such as profit and sales growth.