Jobcentre Plus Employer Satisfaction and Experience Survey 2012
The 2011/12 Jobcentre Plus delivery plan set out a plan to modernise employer services.
To help inform this process, the Department for Work and Pensions (DWP) commissioned the Institute for Employment Studies, in partnership with Ipsos MORI, to conduct a telephone survey with a representative sample of 3,000 employers who had placed a vacancy with Jobcentre Plus between 1 September and 30 November 2011. The survey took place between 13 March and 2 May 2012.
The focus of this report is on the main strategic findings of that research.