Maximising the Role of Outreach in Client Engagement

Dewson S, Davis S, Casebourne J | Research Report DWPRR 326 | Department for Work and Pensions | Feb 2006

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This report presents the findings from the research into 'Maximising the Role of Outreach in Client Engagement' commissioned by the Department for Work and Pensions and undertaken by the Institute for Employment Studies.

Outreach has been used as a mechanism to deliver elements of welfare to work services in local community settings and this research set out to determine what makes for effective outreach provision, and conversely to look at the factors that serve to inhibit successful outreach services.

The research had two main strands: a literature review and a series of interviews with policy personnel, local stakeholders and outreach project managers.

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