Pre-Claim Conciliation Pilot

Evaluation summary report

Denvir A, O’Regan S, Williams M, Cox A, Pearmain D, Hooker H |   | Advisory, Conciliation and Arbitration Service | Jan 2009

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The Acas Pre-Claim Conciliation Service (PCC) aims to identify workplace disputes between employers and employees which may become employment tribunal claims and resolve them effectively before they enter the tribunal system.

The findings of this evaluation show cost and time savings to both employers and employees involved in this pilot and a net financial benefit to the taxpayer.

Employers, employees and their representatives report high levels of satisfaction with case outcomes and with the Acas PCC service during the pilot.