Pulling Together

Getting the Most out of Teams

Suff P, Reilly P | HR Network Paper MP70 | Institute for Employment Studies | Aug 2006

The majority of UK organisations use some form of teamworking.

When it operates effectively, working in groups produces improvements in productivity, quality and customer satisfaction levels, as well as enhanced employee flexibility and commitment.

When it goes wrong, efficiency and productivity fall as conflict and rivalry replace group cohesion and co-operation.