The Skills Implications of Electronic Retailing

Tackey N, Hillage J, Jagger N, Bates P |   | Department of Trade and Industry | Sep 2000

Numerous forecasts predicted that electronic commerce in the retail sector (e-retailing) had the potential for significant growth and could revolutionise the process of shopping.

However, there was concern that this potential would not be realised if there were insufficient people with the skills necessary to exploit the emerging opportunities.

The Department for Trade and Industry commissioned IES to assess the education and skills needs of the retailing sector, arising from the development of electronic commerce (e-commerce) over the internet, digital television and other media platforms.

The research mapped out the principal industries and supply chain involved, identified the skills required in the retail sector and in the supply chain to participate effectively in e-commerce, and assessed the extent to which skill needs were being met.

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