What Makes a Good Employer?

Rafferty AM, Maben J, West E, Robinson D | Issue Paper 3 | International Council of Nurses | Feb 2005

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This document summarises underlying evidence and issues related to good human resource management in the health sector with reference to:

  • indicators of performance and measurement of nursing outcomes
  • performance issues related to individuals and teams
  • employee engagement, commitment and organisational citizenship behaviour.

There are two key themes: what are the interventions and indicators associated with good HRM outcomes and how can these be measured?