Embedding Good Employment in Public Services
Good employment goes hand in hand with good service standards. For most public service users, contact with an employee is the service they receive. Employment practices that help employees excel are therefore vital to delivering world-class public services.
The companies included in this report all saw good employment practice as a priority and sought to create environments where employees felt motivated, valued and involved. From the findings, guidelines were developed which suggested the key areas that public service employers should consider in order to get the most out of their employees.
This report was based on research by IES.
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