Publications

Publications graphicWe author and publish a range of resources to keep you up to date with the latest developments in employment, labour market and human resource policy and practice.

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    Your Call

    Managing Reward and Performance in Call Centres

    Suff P, Reilly P, Mercer M | Aug 2005 | Institute for Employment Studies

    In the early 2000s the UK call centre industry employed around 850,000 workers in more than 6,000 centres. And although there were fears that 'offshoring' - that is, moving operations to lower-cost countries, such as India and South Africa - would lead to a fall in employment levels, the UK industry continued to expand. A report commissioned by the Department of Trade and Industry (DTI) found in 2003 that employment in the UK call centre industry had risen by 250 per cent since 1995, and was continuing to add tens of thousands of agent positions each year.

  • Whither Performance Management?

    Ward A | Aug 2005 | Institute for Employment Studies

    Although it is a concept that has commanded considerable attention from academics, researchers and practitioners alike over the past ten to twenty years, performance management retains much of its 'grail' type quality for many organisations. In spite of its many iterations, designing, implementing and applying a performance management process that both adds value to business performance and creates a developmental, satisfying and rewarding place to work continues to challenge each layer of management and its HR partners.

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    Final Outcomes from the Permitted Work Rules

    Dewson S, Davis S, Loukas G | Jul 2005 | Department for Work and Pensions

    The permitted work rules (PWR) were introduced in April 2002 and replaced the existing provisions, commonly known as therapeutic work (TW). This report presents the findings from a final wave of research at the end of a three-year evaluation of the permitted work rules undertaken by the Institute for Employment Studies (IES) in partnership with MORI.

  • The Contribution of Skills to Business Performance

    Tamkin P | Jul 2005 | Department for Education and Skills

    This report explores the literature linking skills with business performance, and also the wider HR and High Performance literature and studies on engagement. It highlights a wide range of studies that provide evidence of benefits for individuals and organisations, from skills, training and development.

  • Equal Pay Reviews in Practice

    Neathey F, Willison R, Akroyd K, Regan J, Hill D | Jun 2005 | Equal Opportunities Commission

    This report sets out the findings of a qualitative study of organisations' experiences of conducting equal pay reviews (EPRs). It is based on findings from 15 case studies which involved interviews with employer, trade union and line management representatives who had been involved in conducting an EPR.

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    Business Models and Change

    the Effect on Employees and their Psychological Contracts

    Wolfe H | Jun 2005 | Institute for Employment Studies

    The paper asks the following questions: What is business model change, how does is occur, and how is it dealt with? How does business model change affect the employment expectations and how can these be managed? What are the psychological contract effects of business model change? How can change be effectively and appropriately designed and communicated for optimum organisational performance and employee well-being?

  • Post-16 Transitions: a Longitudinal Study of Young People with Special Educational Needs (Wave Three)

    Aston J, Dewson S, Loukas G, Dyson A | Jun 2005 | Department for Education and Skills

    This was the third wave of longitudinal research with young people with special educational needs (SEN) to record and track their progress as they moved from compulsory schooling to early adulthood.

  • Understanding Workless People and Communities

    A Literature Review

    Ritchie H, Casebourne J, Rick J | May 2005 | Department for Work and Pensions

    This literature review firstly examines how psychosocial models are used to explain the effects that mass unemployment has on individuals. It then explores the concept of worklessness and the barriers faced by key groups of workless people. The review moves on to examine, in turn, how worklessness can be understood at the individual level, the community level, and at the level of geographical concentrations of worklessness.

  • Evaluation of Care to Learn

    Interim Report 2005

    Dench S, Casebourne J | May 2005 | Department for Education and Skills

    This publication is no longer available. Care to Learn is a UK government initiative that provides financial support for teenage parents who want to continue in, or return to learning. It helps with the cost of their childcare and travel. This is the second in a series of reports designed to provide an evaluation of the first three years of Care to Learn. It focuses on the operation and impact of the initiative over the 2003-04 academic year.

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    NHS Learning Accounts - the NHSU project

    Aldridge F, Yanina Dutton, with Robinson D, Tackey N D | May 2005 | National Institute of Adult Continuing Education

    This publication is no longer available. The NHS Learning Account Scheme was introduced in April 2001 as part of a firm commitment to widen learning and development opportunities for staff without a professional qualification. NHSU set up a pilot scheme seeking practical ways of involving a wider range of staff in taking up their entitlement to an NHS Learning Account. A key aim was to open up progression routes to 'non-traditional' learners, leading to a better-trained workforce for the NHS as a whole.