UKVI: Facing into Change

This report is the second in the Facing into Change series following the work of the Organisation Development & Design Expert Service, which works across the Civil Service to support sustainable complex change. The first report, 'Facing into Change: The Organisation Development & Design Expert Service' in 2013, incorporated interviews with three of the OD&D Service's clients: the Pension Scheme Management Executive in the Cabinet Office, the DfT’s Rail Group and the Treasury Solicitor’s Department (TSol). 

This new report is in the form of an evaluative case story focusing solely on an appreciative inquiry (AI) initiative in UK Visas and Immigration. It describes the AI process and early outcomes and the initiative is evaluated against a social movement framework.