Engaging for Quality with NHS London
IES worked with NHS London (the Strategic Health Authority for inner and outer London) to scope its future activity in the area of employee engagement. NHS London wanted to maintain the engagement momentum, following the Work Foundation's study to define engagement and arrive at an engagement standard. IES was asked to focus on the best ways of engaging employees to deliver a quality service to patients and customers within the trusts that fall within the remit of NHS London. The work would then be taken forward by the London Partnership Forum, consisting of representatives from employers, trades unions and NHS London.