Supporting Legislative Requirements in Jobcentre Plus

Jobcentre Plus (the UK public employment service) commissioned this research to establish whether and to what extent staff across the organisation understand and feel adequately supported to undertake the legislative requirements of the public sector equality duties to prevent discrimination and promote positive attitudes towards customers and staff from different demographic groups. The project involved interviews with around 80 staff in a variety of roles across JobCentre Plus. Its findings were to be used to inform improvements to existing processes, learning and development approaches, staff guidance, products and training.