Supporting NHS 'No Delays' Extension

Under its No Delays Ambassador Sites programme, the NHS Institute supported healthcare trusts to embed No Delays products with a view to supporting service redesign and 18 week delivery. A key feature of this programme was the deployment of a short-term project manager to work on site at each trust. IES previously carried out evaluation work at the five sites involved in Phase I of this programme, and this project followed a similar format with the five new Phase II sites. The evaluation included a review of usage data for the No Delays tools, and interviews with project managers and key staff at each site. There was also some further follow-up evaluation of progress at the Phase I sites. Overall, the research assessed the sustainability of outcomes from the Ambassador Sites programme, and captured learning that can be transferred to other elements of the NHS Institute's work.