Working Towards World Class HR

This was a joint project between 63 HR Directors in the NHS, with support from NHS North West and IES. In 2008, a model of World Class HR & OD, supported by a self-assessment methodology, was developed by IES. To inform the self-assessment, online surveys of internal HR 'customers' have collected views against the key dimensions of HR and OD as: a deliverer of internal services; a facilitator of people management and development; a provider of a policy and practice framework; the guardian of organisational values; and achieving a strategic focus and business alignment. IES is returning in 2010 to design and facilitate peer support workshops, conduct additional HR Customer surveys and co-ordinate dissemination.