Publications

From People to Profits

The HR link in the service-profit chain

This report presents the results of the most detailed UK work yet to explore how employee attitudes and behaviour can improve customer retention and, as a consequence, company sales performance. It presents compelling data to demonstrate these links, highlights the 'Attitude Chain' model which underpins it, and highlights how other businesses can take this work forward in their own markets.

Making the Right Choice - How Students Choose Universities and Colleges

A major national study undertaken by IES into student choice of full-time higher education in the UK, in particular, choice of institution. The study comprised: surveys of 2,000 16 year olds and 20,000 applicants to HE in 1998, interviews with a further 200 students and analysis of UCAS and other statistics on HE applicants. It reveals what students want in terms of information and how it is presented, in order to make sound, well-informed choices for a successful course of study. It also explains how universities and higher education colleges can improve their prospects of attracting students.

Making the Right Choice - How Students Choose Universities and Colleges - Appendix 1 The survey of applicants

A major national study undertaken by IES into student choice of full-time higher education in the UK, in particular, choice of institution. The study comprised: surveys of 2,000 16 year olds and 20,000 applicants to HE in 1998, interviews with a further 200 students and analysis of UCAS and other statistics on HE applicants. It reveals what students want in terms of information and how it is presented, in order to make sound, well-informed choices for a successful course of study.

Making the Right Choice - How Students Choose Universities and Colleges - Appendix 2 The Year 11/S4 survey

A major national study undertaken by IES into student choice of full-time higher education in the UK, in particular, choice of institution. The study comprised: surveys of 2,000 16 year olds and 20,000 applicants to HE in 1998, interviews with a further 200 students and analysis of UCAS and other statistics on HE applicants. It reveals what students want in terms of information and how it is presented, in order to make sound, well-informed choices for a successful course of study.

The IPD Guide on Choosing Your Computerised Personnel System

Computerised Personnel Systems, once expensive specialist tools, are now accessible to everyone and play a crucial role in achieving organisational goals. This document provides guidance on making the business case, deciding what you want, evaluating what is on offer, and addressing implementation. This publication is no longer available.

The IPD Guide on Using Your Computerised Personnel System

Going live with a computerised personnel system is just the beginning. The real challenge is using the system well. This guide focuses on those factors that either help or hinder the effective use of a system. Many of these issues are directly related to the organisation: its people, resources, knowledge, commitment, expectation and attitudes. This publication is no longer available.

Baseline Survey of the Measures in Part III of the Disability Discrimination Act 1995 Relating to the Provision of Goods and Services

This report provides detailed information about establishments covered by the DDA's provisions on access to goods and services, and the changes establishments have made and intend to make to serve their disabled customers better.

Monitoring the Disability Discrimination Act (DDA) 1995

This report presents the findings of a study monitoring cases taken during the first 19 months of implementation of the Disability Discrimination Act (DDA), throughout the UK.