The customer journey to initial teacher training: Appendices
In 2015, The National College for Teaching and Leadership (NCTL) commissioned IES to enhance their understanding of the 'customer journey' - the experience of those who register an interest in and progress towards Initial Teacher Training (ITT) - in order to identify where changes can best be made to maximise efficient and cost-effective recruitment to ITT. This document contains the appendices to the report.
In 2015, The National College for Teaching and Leadership (NCTL) commissioned IES to enhance their understanding of the ‘customer journey’ – the experience of those who register an interest in and progress towards Initial Teacher Training (ITT) – in order to identify where changes can best be made to maximise efficient and cost-effective recruitment to ITT.
This document contains the appendices to the report including additional tables the online survey questions and a discussion guide.