Publications

Overview of SSC-based Labour Market Information for Yorkshire and Humber

This report aimed to provide a regional overview of labour market information across the Yorkshire and Humber region, focusing specifically on each of the 25 Sector Skills Council (SSC)-defined sectors.

The Changing HR Function: The Key Questions

The CIPD commissioned a major two-year research study, the main objective of which was to explore how HR functions and professionals could best be organised to make the most of high performance within organisations. The project aimed to profile the existing state of the HR function and to provide practical guidance to organisations and their HR professionals on how to structure and staff the function to achieve future success.

Well-being and Call Centres

The number of people working in call centres within the UK has been increasing dramatically in recent years. At the same time, there has been a growing awareness that the work can be stressful and repetitive with little individual discretion. This report seeks to understand why, and in what ways, call centre employment can reduce employees' well-being. It also details practices and research findings that suggest ways to positively influence the well-being of workers.

Agents of Delivery

managing agency workers

This paper concentrates on the particular issues faced in using agency workers. It examines: developing a successful relationship with a contractor or supplier; staying the right side of the law; and motivating temporary workers.

Organisational Justice

The term 'organisational justice' refers to the extent to which employees perceive workplace procedures, interactions and outcomes to be fair in nature. These perceptions can influence attitudes and behaviour for good or ill, in turn having a positive or negative impact on employee performance and the organisation's success.

The Measurement of Organisational Performance

This research project emerged from 'The Contribution of Skills to Business Performance' which developed a model of the relationship between HR activities and business performance. This report examines how organisations might measure any changes resulting from their investment in training and skills development, on their activities, outputs and outcomes. This publication is no longer available.

Evaluation of the Intensive Activity Period 50 plus Pilots

This research provided qualitative evidence towards the evaluation of the IAP 50 Plus Pilots, which trialled the benefits of making participation in the Intensive Activity Period mandatory for New Deal 25 plus participants aged between 50 and 59. The research focused on four of the 14 pilot sites, and was principally based on face-to-face interviews involving 75 staff, 23 providers and 182 participants, in two waves, in spring 2005 and winter 2005/06.