Baseline Survey of the Measures in Part III of the Disability Discrimination Act 1995 Relating to the Provision of Goods and Services

Meager N, Evans C, Tackey N D, Williams M | Research Report RR64 | Department for Education and Employment | Apr 1999

This report provides detailed information about establishments covered by the DDA's provisions on access to goods and services, and the changes establishments have made and intend to make to serve their disabled customers better.

These changes, often made in advance of legislative requirements, are done because they make good business sense: one in every four customers in the UK is either disabled themselves or has a disabled person in their immediate circle.

Lack of knowledge rather than cost is the main factor in establishments not considering adjustments for disabled customers. Opportunities, such as major refurbishment can make changes simpler and cheaper, providing forethought has been given.