Articles and chapters by IES

IES staff write regularly for press and journals. Browse our latest articles and book chapters below.

 

  • Pay rise for agents as turnover climbs

    Chubb C, Call Centre Europe, Issue 68, 2006

  • Mikroökonometrische Evaluation der Veränderungen in der Sperrzeitenpolitik, Berlin (Bundesministerium für Arbeit und Soziales)

    Müller K, Speckesser S, WZB/infas (ed.), Evaluation der Maßnahmen zur Umsetzung der Vorschläge der Hartz-Kommission, 2006

  • Piece by Piece: aligning training and development with business needs

    Hirsh W, Tamkin P, People Management, December 2005

  • Response to call for evidence, Leitch Review of Skills

    Hillage J, Skills in the UK: The long-term challenge. Interim report, HM Treasury, December 2005

  • Employers and coaching evaluation

    Carter A, Wolfe H, Kerrin M, International Journal of Coaching in Organizations, Vol. 3 (4), Winter 2005

  • Policies and Strategies for Workforce Development: encouraging a customised approach

    Miller L, Hillage J, Newton B, Jagger N, Research in Post-Compulsory Education, Vol. 10, No. 3, pp. 287-304, November 2005

  • Legislating for equality: evaluating the DDA 1995

    Meager N, Hurstfield J, Roulstone A, Barnes C (eds), Working Futures: Disabled People, Policy and Social Inclusion, Policy Press, Bristol, October 2005

  • How to get the best from knowledge workers

    Reilly P, People Management, September 2005

  • How O2 built the business case for engagement

    Robinson D, Lee D, Harley A, Strategic HR Review, Melcrum, Vol. 4, Issue 6, September 2005

  • Sterling innovation

    Reilly P, Phillipson J, Smith P, Health Services Journal, August 2005