Linking patient experience and staff experience - common themes from successful trusts

Robinson D |   | NHS Employers | Nov 2018

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This document presents common themes found in four case studies of NHS trusts in the North East of England, considering how trusts link staff experience with patient experience.

Importantly, the document suggests that all four trusts recognised that staff experience and behaviours are inextricably linked to patient experience, such that patient experience is an outcome of staff experience and engagement.

The report highlights that lessons learnt across these four NHS trusts cold be applied to other trusts without a great deal of financial outlay. For example, the report suggests that HR teams have consistently sought to put organisational values at the forefront when reworking HR policies, or when designing training events for staff and managers. Likewise, all trusts used evidence from staff and patients as the basis for business decisions. The document also offers common themes on areas such as staff empowerment, health and wellbeing, and organisational values.