Northumbria Healthcare NHS Foundation Trust - staff engagement in improving patient experience
This case-study report offers an in-depth look at the work of Northumbria Healthcare NHS Foundation Trust on its staff engagement agenda, and draws out the link between increased staff engagement and patient experience.
This is one of four IES case studies commissioned by NHS Employers, and is published alongside a briefing document which identifies common themes between the case study trusts.
The report offers background on the Trust, its size and structure, and overall focus on patient experience, including the role of the director of patient experience. It also considers the Trust's approach to people management, staff engagement and workforce challenges in recruitment and succession planning.