Case studies on the impact of selected interventions on organisational performance and patient experience

We conducted four case studies with NHS Trusts in North-East England, selected from volunteer trusts by NHS Employers.

The focus of the case studies was on the relationship between human resource  management interventions, staff satisfaction and patient satisfaction.

The method will be mainly interviews with senior people, particularly HR directors, although evidence will also be sought from other sources such as staff and patient surveys and key performance indicators.