Newcastle upon Tyne Hospitals NHS Foundation Trust - staff engagement in improving patient experience
This case-study report offers an in-depth look at the work of Newcastle upon Tyne Hospitals NHS Foundation Trust on its staff engagement agenda, and draws out the link between increased staff engagement and patient experience.
This is one of four IES case studies commissioned by NHS Employers, and is published alongside a briefing document which identifies common themes between the case study trusts.
This case-study report offers insights on the recruitment and retention challenges faced by the Trust, and how they are being dealt with, whilst also highlighting the Trust's approach to equality and diversity and staff involvement. Details of how the Trust links staff engagement with patient experience are offered in great depth, alongside advice to others trusts revealed in the research.