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1 Jul 2011
1 Feb 2011
As difficult labour market conditions persist into 2011, Jobcentre Plus has an important role to play in helping to meet one of the government’s aspirations to provide ‘help for those who cannot work’ and ‘training and targeted support for those looking for work’. This is particularly the case for ethnic minority groups, who continue to face significant disadvantage in the labour market, both in terms of job entry and career progression. However, a recent study from IES has found that customer satisfaction with Jobcentre Plus services does not appear to be strongly linked to ethnicity. As such, the study suggests that ethnic minorities may benefit from an overall improvement in service delivery, rather than a differentiated approach.